 | What can my employees use the card for? |
| | The card should only be used for eligible products and services as outlined in the Internal Revenue Service (IRS) Publications 502 and 503. Some examples include such expenses as medical deductibles, copayments, non-covered prescriptions, dental or vision related expenses, and dependent care expenses. |
| How does the card work? |
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An individual will simply present the card to a qualified merchant or provider. They will swipe the card to pay for the purchase. Funds for eligible expenses will be transferred directly to the provider or merchant from the Health Care or Dependent Care Account through the MasterCard® network. |
| How do my employees activate their cards? |
| | Upon receipt, and before using the card for the first time, the cardholder will need to activate the card by visiting www.myRSC.com or calling 1-888-523-4308. |
| Is this just another MasterCard® debit card? |
| | No, it is a debit card that utilizes funds from Health Care and/or Dependent Care Spending Accounts. Although this is a debit card, because it is an off-line debit card, it is treated like a credit card at a merchant or provider terminal because it does not require a PIN number before approving a transaction. It is also tied to Merchant Category Codes, and can only be used at qualified merchants as set forth in the individual benefit plan. |
| Will the card automatically determine what expenses are eligible? |
| | Each merchant or provider accepting a MasterCard® is assigned a Merchant Category Code. There are over 500 such codes and mySourceCard® accepts only some of those codes, all related to eligible expenses under the benefit plans. The card will instantly deny merchant or provider codes that have not been programmed on the card. |
| Can the mySourceCard® identify how much of a product or service will be paid by a health plan? |
| | No, the individual should check with their benefit plan to see what and how much is covered. |
| Do my employees need to submit a claim form for reimbursement? |
| | No. When using the mySourceCard®, an individual will not be required to submit a claim form to obtain spending account reimbursement. However, they should save all applicable receipts, as they may be required to verify eligibility of certain expenses or individuals. Our system will automatically send the individual an e-mail if a receipt or other form of verification is required. |
| What happens if someone doesn't send in a reimbursement for an ineligible expense? |
| | If someone makes a mistake and purchases ineligible items with mySourceCard®, they are required to send a receipt and a reimbursement to you, the Plan Service Provider. |
| What happens if the individual does not send me a reimbursement for an ineligible expense? |
| | The individual will be held accountable should the IRS audit their taxes. Also, the card will be deactivated and the account will be frozen until that time when either reimbursement is received or the amount of eligible claims received is sufficient to cover the overpayment. |
| What happens if there is not enough money in the employee's account to cover an expense. |
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The entire transaction will be denied if the charge is for any amount that is greater than the balance in the account. To avoid a transaction being denied, individuals should visit www.myrsc.com for their account balance prior to using the card. If the card is used at an IIAS location, however, a split tender transaction will occur; the balance of the card will pay out and the remainder will need to be paid by another means. |
| What if one of my employees loses their card? |
| | They should immediately call Card Services at (888) 523-4308 to deactivate the card. They may order a replacement card for a fee of $5. |
| What if an employee's card has a misspelling, is missing a middle initial, their name has changed, or their card was never received. May they order another card? |
| | Yes, they may order another card by calling (888) 523-4308; however, there will be a $5 replacement fee charged to their account. |
| Can an employee order a card for their spouse? |
| | Yes. Multiple cards can be issued for family members for only $2 per card. |
